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DIGITAL CUSTOMER ENGAGEMENT –
CUSTOMER CARE WHEREVER THEY ARE

Leverage your customer care!

Offer your customers the direct contact to a customer care agent, regardless of the touchpoint or device: a videochat at the POS, a call-me-button on print flyers or appointment scheduling via landing pages.

BENEFITS

Connect anywhere, anytime

83% of customers say they want their shopping experience to be personalized in some way
Cost savings through centrally available sales consultants
Easy scalability
No waiting time for the customer
All information about your customer contacts in one place

CASES & OPPORTUNITIES

Customer support at any touchpoint of the customer journey
- Instore
- Brand app
- Landing page
- Online shop
- Print media
Integration of video- or textchat, phone calls, etc.

HOW TO START, HOW WE HELP

Trial concept and implementation
Roll-out
Training
Reporting and evaluation

PDF Download

Your contact:

Maic Ungermann

+46 76 850 5719

maic.ungermann@msm.digital

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