
Combining every touchpoint of the customer journey
Growing Turtle Beach's presence across Europe
Communications
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Nils Kedeinis

Combining every touchpoint of the customer journey
Communications
Nils Kedeinis
Turtle Beach, one of the leading brands in video game audio, needed to communicate the features and technology behind its premium console, PC and mobile audio peripherals consistently to press and gaming enthusiasts across major European markets.
We deliver a brand-driven, 'by players - for players' approach across every channel and every phase of the customer journey. MSM.digital orchestrates Turtle Beach's communication across five major European markets - Italy, Spain, France, the UK, and Germany - through PR, social media, influencer relations, esports activations, local events, and consumer show execution. We also run the European website blogs with locally relevant content, and our channel marketing unit designs and builds the point-of-sale displays and automated product comparisons that guide buyers in-store.
Working with the Turtle Beach team, we grew market share and brand awareness across Europe by combining PR, social, influencer, esports, events and point-of-sale into one multi-channel campaign.
Together with the Turtle Beach team, we managed to not only increase the market share in Europe, but also to create a major uplift in brand awareness and consumer demand. We combined all of our units to deliver a true multi-channel campaign across Europe.